If you’re planning to catch a Kingston Frontenacs game at the Slush Puppie Place in Kingston, Ontario, whether you’re arriving by car, bus, taxi, or another mode of transportation, here are some useful tips to help you prepare. The Kingston Frontenacs’ home games take place at 1 The Tragically Hip Way.

 

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Drop-off Area:

There is a designated drop-off area on the south side of The Tragically Hip Way, situated between Ontario and King Streets. To accommodate disabled individuals and seniors who rely on this area, we kindly ask able-bodied attendees to consider dropping off near the Centre rather than right at the lobby doors.

 

 

Parking:

The venue follows a dispersed parking model, allowing event-goers to park in existing public and private lots as well as on the street, instead of directly at the Centre itself. For drivers, there are approximately 2,500 parking spaces available within a 10-minute walk (approximately 600 meters) of the Centre. Over 1,500 of these spaces are in municipal lots. Moreover, there are more than 550 on-street parking spaces within 600 meters of the Centre, which are free to use during evening and Sunday events. Please note that parking is not permitted on The Tragically Hip Way between Ontario and King Streets, and on King Street between Place d’Armes and The Tragically Hip Way.

Parking locations within the City

 

Alternative Transportation:

For those considering alternatives to driving, there is a taxi stop on Queen Street, situated between Wellington and King Streets. Additionally, taxi phones can be found inside Gate 4. Kingston Transit offers a convenient and affordable means of reaching the Slush Puppie Place for all our concerts and events. For Kingston Transit schedules and stop locations, please refer to their information.

Kingston Transit Schedules and stop locations

 

Cash:

• All concessions will have one till that accepts cash.
  *excluding the brewhouse, fan deck and stand-alone kiosks

 

Smoking:

• Re-entry is available for those fans needing to leave the facility briefly.
• Those looking to re-enter will need to exit through Gate 2, and ensure their ticket is scanned out by the event staff to facilitate re-entry.
• When re-entering the facility, guests will need to enter through Gate 1. Their ticket will be re-scanned to ensure it remains valid, and all conditions of entry remain in effect.

 

Season Ticket Member Entrance:

• Gate 2 will continue to be the dedicated season ticket member entrance.
• If members show their season Ticket VIP Passes, they will have easier access into the venue.

 

Accessibility:

When attending a Kingston Frontenacs game, our top priority is ensuring your enjoyment each time you visit. The venue has been meticulously designed to provide effortless access for all individuals who may need additional services. Our event staff is readily available and eager to assist you in any manner.

Here are some important points to keep in mind before you attend a game, helping you get ready for your visit:

 

I need help finding my way around the venue.

Event staff can assist you with passenger drop-off at The Tragically Hip Way (Gate 4) entrance. Event staff can assist you with entering and exiting the building, as well as finding and accessing your designated seat.

For more assistance and to see Slush Puppie Place general policies, click here.

 

I use a walker or cane.

At each event, event staff will be available and always happy to assist. At Gate 4 located at The Tragically Hip Way entrance a staff member is available before and after a performance and can assist you with passenger drop-off.

• A courtesy manual wheelchair is also be available for your use at the venue.
• Each Gate entrance has button-activated door openers.
• You may also enter at Gates 1 and 2 which each have a ramp from the sidewalk into the building. Gates 3 and 4 have entrances level with the sidewalk.
• There are self-operated elevators between the first, second, third and fourth floors. Event staff are always available to help you should you require assistance with locating and operating the elevators.
• The Frontenac Lot (adjacent to the Slush Puppie Place) has 14 accessible parking spaces. King Street, between Queen and The Tragically Hip way, is also equipped with accessible parking spaces for your convenience.

 

I use a wheelchair or scooter.

• Be sure to inform our ticketing staff that you require a wheelchair seat when booking your ticket for a game. We do have seating available for your needs. For safety reasons, guests in wheelchairs or scooters who purchase tickets in non-accessible areas will be relocated.
• There is accessible reserved seating for wheelchairs and scooters located in Section 111 off of the Level 100 concourse, Section 114 off the Level 300 concourse, Section 109 off the Level 300 concourse, and Section 102 in our Club Lounge premium seating off the Level 300 concourse.
• Each level of the venue has washrooms which accommodate a manual or automatic wheelchair chair with button activated door openers. Event staff are always available to help you should you require assistance with locating and maneuvering the washrooms.
• The venue offers 4 concessions stands that are completely accessible.

 

I am hard-of-hearing.

The venue offers assisted listening systems. The assisted listening device can be reserved by calling the venue’s Guest Services at (613) 650-5060 and can be picked up at the Guest Services Desk located inside Gate 4.

 

I require assistance getting to my seat.

• Event staff can assist you with entering and exiting the building, as well as finding and accessing your designated seat.
• The way-finding signage at the venue uses tactile and Braille lettering.
• A courtesy manual wheelchair is available for your use at the venue, and any of our event staff will be happy to accompany you to your seat in the wheelchair and collect you again after the show.

 

I have a guide/working animal.

Guide animals are permitted to stay with their owner throughout the event. A “relief and water” station for guide dogs can be provided with advance notification.

 

I have a companion or caregiver.

Companions/Caregivers can be seated next to the individual they are accompanying in a wheelchair or scooter in the accessible viewing area. Ideally tickets for companions/caregivers must be purchased at the same time as the wheelchair seat. Space permitting, more than one companion can sit beside the scooter or wheelchair. Please note that tickets in the accessible viewing area are always sold at the lowest price point.