FREQUENTLY ASKED QUESTIONS
WHAT IS MOBILE TICKETING?
Mobile Ticketing is the safest, most convenient and flexible way to receive and manage tickets while increasing protection against fraud and lost or stolen tickets. Through Ticketmaster SafeTix™, you can manage your tickets with peace of mind, thanks to leading-edge technology and fraud protection.
WHY HAVE THE PATS & BRANDT CENTRE IMPLEMENTED MOBILE TICKEING?
Similar to banking, movie tickets and travel, using your smart phone as access provides a multitude of options to enhance your game experience.
Benefits:
- Manage, transfer, donate or sell your tickets from anywhere using a mobile device
- Improved control and distribution when sharing tickets.
- Allows for quick and easy entry to the Brandt Centre.
- Eliminates counterfeit or stolen tickets; Reduces the risk of lost or forgotten tickets
- Reduction in paper by printing less paper
- Allows the Pats and/or Brandt Centre to instantly provide updates or changes to events for the individuals attending the event – Traffic updates, Time Changes etc.
HOW CAN I SCAN MY TICKETS IF I DON’T HAVE A DATA PLAN?
The Brandt Centre offers complimentary WiFi, within the venue, so a data plan is not required to scan your tickets. To expedite the process at the games we encourage you to preload your seats to your phone (Apple Wallet/Google Pay) prior to arriving at the Brandt Centre.
WHAT IF I CAN’T ACCESS MY SEATS ON MY PHONE (runs out of battery, dies or is lost or stolen)?
We ask that you proceed to the Brandt Centre Box Office & Pats Guest Relations counter at the East Entrance if you need assistance with accessing your seats. If this occurs prior to arriving at the Brandt Centre you can always reach us by phone Monday – Friday 8:30am – 4:30pm at 306-337-1270 or email at [email protected].
CAN I USE A SCREENSHOT OF MY TICKET TO ACCESS PATS GAMES AT THE BRANDT CENTRE?
No, screenshots are not valid tickets for entry and you will be denied entry and redirected to the Box Office for assistance.
A mobile ticket must be displayed either within the app, the mobile website or within your Apple/Android wallet to be provided entry.
WHAT HAPPENS IF MY TICKET DOESN’T SCAN PROPERLY?
We recommend your screen brightness be turned up to 100% for best scanning ability. Additionally, the Regina Pats will have support staff near the entrances readily available to assist you on -site with any last-minute ticket support needs.
WHEN SHOULD I DOWNLOAD MY TICKET?
Your tickets are accessible to manage, view and transfer any time leading up to your event. To expedite the process at the games we encourage you to preload your seats to your phone (Apple Wallet/Google Pay) prior to arriving at the Brandt Centre.
CAN I HAVE MULTIPLE TICKETS ON A SINGLE PHONE?
Yes, you can have multiple tickets on one phone. You will simply be required to enter the Brandt Centre with your entire group. For the best experience, the recommendation is to always email transfer the individual tickets to each attendee.
WHAT IF MY ENTIRE PARTY ISN’T WITH ME WHEN I’M READY TO ENTER?
The recommendation is that you email transfer each individual attendee their ticket prior to attending the event.
DOES THE PERSON I’M SENDING THE TICKETS TO NEED AN ACCOUNT?
Yes, to provide secure access to tickets all ticket holders require an account; however, you can send a ticket to them before they create an account – all you require is their valid email address to begin the sending process. Upon receipt of the ticket transfer via email, the recipient will be prompted to create an account during the acceptance process.
WHAT HAPPENS IF THE PERSON I WANT GIVE MY TICKETS TO DOESN’T HAVE AN EMAIL ADDRESS/MOBILE PHONE?
If sending is not an option (your recipient does not have an email address or mobile phone), you can have your tickets left for your recipient at Will-Call located at the Brandt Centre Box Office in the East Entrance. Individual picking up tickets from Will-Call will be required to present photo ID. Ticket will be available 2 hours prior to game time.
- Log into your My Pats Account.
- Select the game you wish to manage.
- Click TRANSFER and select the seats you want to transfer, select CONTINUE
- Enter the name of the recipient (also include this information in the Add a Message section) and use the email address of [email protected]
- Select TRANSFER
- Your transfer is complete.
- A confirmation email will be sent to confirm you have completed the process.
CAN SEATS THAT I’VE PREVIOUSLY RECEIVED BE SENT TO ANOTHER PERSON?
Yes. Seats that have previously been sent to, and you have claimed, are eligible to be sent to another person.
HOW DO I ENTER THE GAME IF I DO NOT HAVE A SMART PHONE?
Visit the Brandt Box Office or Regina Pats Guest Relations window located in the East Entrance at the Brandt Centre to receive your tickets. Tickets will be made available 2 hours prior to game time; photo ID will be required to pick up your tickets.
CAN I GET PAPER TICKETS?
For a small fee the Regina Pats and Brandt Centre will print your tickets on to Ticketmaster ticket stock. Access to the Brandt Centre will require a Smart Phone to enter the building.
CAN I GET MY TICKETS TEXTED TO ME?
Yes, the Regina Pats and Brandt Centre Box Office can text you your tickets. This option is only available on the day of the event.
WHAT IF I HAVE QUESTIONS ABOUT MY PATS ACCOUNT OR MOBILE TICKETING?
If you have further questions, please contact us at 306-337-1270 or [email protected].