We’re Hiring: General Manager of Business Operations
Do you have a passion for hockey, business, and creating unforgettable fan experiences? We’re looking for a dynamic General Manager of Business Operations to lead our business operations team. As a key member of our leadership team, you’ll drive revenue growth, enhance fan engagement, and build strategic partnerships—all while having fun and making an impact in the community.
POSITION OVERVIEW
Reporting directly to the ownership group, The General Manager of Business Operations is responsible for overseeing all aspects of the business side of the organization, including sales, marketing, sponsorship, community relations, game operations, and retail while adhering to fiscal responsibility.
PRIMARY REPSONSIBLITIES
Sales & Marketing:
- Develop and implement comprehensive sales strategies to drive revenue growth across ticket sales, group sales, sponsorships, partnerships, and merchandise, while maintaining fiscal responsibility and accountability.
- Meet with the Directors of Sales on a weekly basis, or as needed, to review sales and prospecting activity reports and discuss strategies to address shortfalls
- Oversee ticketing operations, pricing strategies, and promotional initiatives to maximize revenue opportunities.
- Collaborate with the marketing team to develop and approve innovative promotional campaigns, advertising strategies, and community outreach programs to increase support sales efforts, increase the team’s brand awareness and fan engagement, and attract new fans, while optimizing marketing spend and ROI.
- Ensure revenue streams are protected through effective sales & marketing campaigns.
Game Day and Community Operations:
- Oversee all aspects of game day operations, ensuring the highest level of fan experience, operational efficiency, and adherence to budgetary constraints.
- Ensure the continuous enhancement of the fan experience through the delivery of exceptional customer service, engaging game-day activations, and special events.
- Attend every home/playoff/exhibition game, season ticket holder event, and any other event that is required.
- Ensure collaboration with internal departments and external vendors to plan and execute promotional events, theme nights, and special promotions.
- Ensure a calendar of community events are booked and attended to help raise and maintain brand awareness during both in-season and off-season.
Retail Operations:
- Oversee the retail store operations, including inventory management, pricing strategies, staffing levels and training, and customer service, while controlling expenses and maximizing profitability.
- Negotiate contracts with vendors, manage relationships, and ensure that products are sourced efficiently and cost-effectively.
- Ensure the store complies with all relevant laws and regulations, including those related to safety, employment, and accessibility, etc.
Administration:
- Provide leadership, mentorship, and guidance to the business operations team, fostering a culture of accountability, collaboration, and continuous improvement.
- Establish and monitor key performance indicators (KPIs) to track business/individual performance and identify areas for improvement or cost-saving opportunities.
- Collaborate with internal departments, such as finance, operations, and human resources, to ensure alignment of business objectives and fiscal responsibility across the organization.
- Work closely with the City of Kingston and their management team by attending all meetings regarding the facility.
- Ensure compliance with league regulations, contractual obligations, and relevant laws and regulations governing sports management and business operations.
- Develop and manage annual budgets, forecasts, and financial plans, ensuring prudent allocation of resources and adherence to financial targets.
- Stay abreast of industry trends, market dynamics, and competitive landscape to inform strategic decision-making and capitalize on emerging opportunities.
- Champion special projects relating to business operations.
- Meet with your management team on a weekly basis, or as needed, to discuss sales activity reports – actual vs budget, marketing campaigns, game day theme nights/events, and debrief on previous week’s events.
- Prepare weekly reports to review with ownership consisting of sales actual vs budget, strategies to address shortfalls, upcoming events, review of monthly financial statements, new business, etc.
Community Involvement:
- Oversee the development and implementation of community outreach initiatives and charitable programs (golf tournaments/parades) to strengthen ties with local organizations and fans.
- You are the face of the Kingston Frontenacs and spokesperson for any special events. You will sit on various associations and boards (i.e. Chamber of Commerce, Downtown Business Association, Kingston Construction association, Commissioners, etc.)
- Build and maintain strong relationships with external stakeholders, including sponsors, vendors, community partners, the City of Kingston, mayor and city counsellors, and regulatory bodies, while representing the team’s interests with integrity and professionalism.
- Identify and cultivate strategic partnerships with local businesses, organizations, and sponsors to drive revenue growth and brand exposure.
- Negotiate and execute partnership agreements, ensuring alignment with the organization’s values and objectives.
- Explore new revenue streams and business opportunities to diversify the organization’s income sources.
The above areas of responsibility are intended to describe the essential nature and level of work to be performed. They are not all inclusive and may be amended from time to time.
QUALIFICATIONS
- Minimum 5 years leadership experience in sports management, business development, or related field.
- Strong sales and revenue management background.
- Strong business acumen, strategic thinking, and analytical skills.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Passion for hockey and a deep understanding of the sports industry.
- Knowledge of ticketing systems, CRM software, and other relevant technologies.
- Flexibility to work evenings, weekends, and holidays as required by the demands of the role.
- Proven ability to lead and inspire a team. You must be able to motivate and manage staff effectively, as well as build a positive team culture.
- Must have flexibility in scheduling, including the ability to work extended hours during home games, events, weekends, and holidays.
The Kingston Frontenacs will make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs.
Application Process:
Please send your cover letter and resume to:
Jacquelyn Bragdon, Human Resources Manager
