NORTH BAY BATTALION HOCKEY CLUB

ACCESSIBILITY INFORMATION AND POLICY

Ticketing Information

Patrons are permitted to purchase two (2) accessible seats for each game, based on availability. For each ticket purchased by a patron who requires an accessible seat, an additional ticket can be purchased for a companion. Should additional tickets be required for additional assistance, accommodations will be made for these requests, based on availability.

Each patron who enters the premises for a game will require a ticket for entry.

During regular business hours, tickets can be purchased in person at Battalion Headquarters, 100 Chippewa Street West (inside Memorial Gardens on the 2nd level), with accessible entrance through Gate 1. An elevator is located at the north-east end of the building (towards the YMCA). Tickets can also be purchased over the phone by calling 705-495-8603, Monday to Friday, 9:00 a.m. to 4:00 p.m.

On game days, tickets can be purchased at the Box Office located inside Gate 7. The Box Office opens three (3) hours prior to puck drop and remains open until the end of the first intermission. Accessible access is available through Gates 1 and 7.

For patrons who require accessible seating and arrive at the game with regular seating tickets, we will do our best to accommodate accessible seating if available. Should none be available, we will attempt to provide alternate seating arrangements.

Support Persons

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), a support person is an individual who accompanies a patron with a disability to assist with communication, mobility, personal care, medical needs, or access to goods and services. A support person may be a parent, family member, friend, volunteer, or paid respite or support worker.

Patrons with disabilities are welcome to attend games with a support person.

• Each person entering the arena requires a ticket for entry.
• Both the patron with a disability and their support person are eligible to purchase tickets at a discounted group rate, subject to availability
• The standard accommodation provides one (1) support person per patron. Requests for additional support persons may be considered in advance, subject to availability.
• Tickets requiring support person accommodations must be purchased directly through Battalion Headquarters or the Box Office, either in person or by phone. Tickets should not be purchased online.
• The North Bay Battalion does not participate in the Easter Seals Access 2 Card program. Guests are not required to present an Access 2 Card or any other documentation to attend with a support person.

Accessible Seating Locations

Accessible seating is available on every level of the arena, including:

• North-West Rinkside: Seats 1 to 4
• North-East Rinkside: Seats 5 to 8
• Hall of Fame Lounge: Seats 3 to 4 and 20 to 21

To access the 2nd and 3rd levels, an elevator is located at the north-west end of the building (towards the YMCA). A wheelchair lift is available for access to the Hall of Fame Lounge.

Service Animals

All service animals are permitted in Memorial Gardens. Guests requiring alternate seating to accommodate a service animal are encouraged to notify a customer service representative.

Assistive Devices

If storage is required for walkers or wheelchairs during a game, or if a wheelchair escort to seating is needed, please visit the Box Office located inside Gate 7.

Accessible Parking

Memorial Gardens offers thirty-eight (38) accessible parking spaces located off Chippewa Street. Fourteen (14) spaces are located in front of the building, and twenty-four (24) spaces are located in the north-side lot towards the YMCA. Parking is available on a first-come, first-served basis. Guests are encouraged to arrive early to secure parking.

Feedback and Questions

If you have questions or concerns during a game, please contact Box Office staff located inside Gate 7. For concerns prior to or following a game, please contact [email protected] or call 705-495-8603.