OPEN POSTINGS
Ushers & Guest Services Staff
Position Summary
As an Usher / Guest Services of the Brantford Bulldogs Hockey Club you assume the role of promoter of the experience. You are the first point of contact when a fan enters the arena and will work to ensure a safe, enjoyable, and fulfilling experience throughout the game.
Job Details
- Accepting and scanning tickets at the main gates.
- Assisting fans in locating their seats, amenities, and services.
- Interpreting and addressing guests’ needs.
- Being responsible for ensuring that all customers adhere to the building policies and regulations.
- Monitoring guests and ensuring their safety.
- Escorting guests with mobility limitations.
- Assist in ensuring the flow of foot traffic throughout the venue.
- Securing areas that are off-limits to fans.
Qualifications
- Ability to listen, articulate ideas, and respond in an empathetic and clear manner to all guests.
- Able to work flexible hours (evenings, weekends, holidays).
- Able to work under pressure.
- Able to walk/stand for extended periods of time, including stairs, and comfortable with heights.
- Excellent problem-solving skills
- Effective interpersonal, and oral communication skills.
- Basic knowledge of hockey and the OHL.
- Previous event-based and customer service experience considered an asset.