Introduction

The Regina Pats Hockey Club, by its general partner Queen City Sports & Entertainment Group (collectively the “Pats”), values the privacy and personal information of its patrons, customers, and vendors. This Privacy Policy outlines the manner in which the Regina Pats Hockey Club collects, uses, discloses and manages your personal information.

For the purposes of this Privacy Policy, “personal information” means any information about an identifiable individual, such as your name, address, e-mail address, birth date and gender, but this does not include the name, title or business address or telephone number of an employee of an organization.

The Pats recommend that you review this Policy in its entirety and revisit it periodically, as it may change from time-to-time and at the sole discretion of the Pats.

1. Accountability

The Pats are responsible for personal information in our possession or under our control. The Pats designated Privacy Officer is Gordon Pritchard and he is responsible for our organization’s compliance with applicable privacy legislation, including PIPEDA. His contact information is as follows:

Mr. Gordon Pritchard
Privacy Officer and Legal Counsel
Brandt Group of Companies
Box 3856, Highway #1 East
Regina, SK S4P 3R8
(306) 791-8943
[email protected]

2. Purposes

The Pats will identify the purposes for which the Pats collect, use or disclose personal information at or before the time of collection. The purposes will be limited to those related to our business and to those that a reasonable person would consider appropriate. In most cases, these purposes will be clearly identified in writing. In other cases, depending on the circumstances, the purposes will be implied. For instance, when you purchase hockey tickets, you implicitly give us your consent to use and disclose your personal information to administer and deliver this service to you. If the Pats intend to use or disclose any personal information for purposes not previously identified, the Pats will identify this new purpose before such use or disclosure.

3. Consent

The Pats will obtain your consent for the collection, use and disclosure of your personal information except where it is not feasible and/or inappropriate. How the Pats obtain your consent (i.e. the form the Pats use) will depend on the circumstances, the nature and sensitivity of the information collected. The Pats may seek your consent orally, electronically or in writing.

Sometimes, but only regarding non-sensitive personal information, your consent may be implied. For instance, by entering one of our on-line contests, your consent to our use of your personal information to administer the contest is implied by your completion of the on-line entry form. Also, with non-sensitive personal information (i.e. name, address, phone number and e-mail address) only, the Pats may use it to send you information about Pats products and upcoming events until you advise the Pats that you no longer wish to receive such information. However, when using this “opt-out” method of consent, the Pats will provide you with a clear and simple process for having your name and contact information removed from such communications.

Typically, the Pats will seek your consent at the time your personal information is collected. Where the Pats want to use or disclose your personal information for a purpose not previously identified to you at the time of collection, the Pats will seek your consent prior to our use or disclosure of such information for this new purpose.

Keep in mind that you may withdraw your consent at any time to any of the uses or disclosures contemplated in this Privacy Policy, subject to legal or contractual restrictions and reasonable notice. Simply contact the Pats at the following e-mail address to have your consent withdrawn: [email protected]. Please note, however, that withdrawing your consent to some of the contemplated uses or disclosures may render it impossible for us to continue to provide a product or service to you which you have previously requested.

4. Information The Pats Collect and Use

The Pats collect your personal information in a number of different ways.

For instance, the Pats collect information from you when you register for one of our contests or promotions, purchase tickets, or complete market research studies conducted by us from time to time. the Pats also collect your information when you subscribe to become one of our season seatholders or suiteholders, or when you purchase tickets or products from us. the Pats may also collect your personal information when you request information from us to process a complaint that you have registered with us. For the most part, the type of personal information the Pats collect from you includes the following: name, address, age, phone number and other contact information, personal preferences and opinions. When you purchase tickets or merchandise from the Pats  or subscribe to be a season ticket holder or suiteholder, the Pats will collect certain relevant financial information from you, which is necessary to process any such purchases or administer such accounts.

The Pats will limit the amount and type of personal information collected from you to that, which is necessary for the purposes the Pats have communicated to you. Further, the Pats will retain your personal information only for so long as is necessary to fulfill our stated purposes.

When you visit reginapats.com and patsstore.ca, the Pats may place a “cookie” on your computer. A cookie is a file written to your computer’s hard drive that records certain technical information about your Internet usage, such as your IP address, browser type, or domain name. Also, if you submit personal information to the Pats website (such as your name, interests or preferences), the Pats may use cookies to keep track of such information so that you will not need to re-enter this information during subsequent visits. The Pats use cookies to customize delivery of Regina Pats content and advertisements. The Pats may also provide this information on an aggregated, anonymous basis to our marketing partners and/or advertisers. This aggregated information does not contain personally identifiable information. You may set your Internet browser preferences to notify you when you receive a cookie or to decline acceptance of cookies. If you decline acceptance of cookies, however, you may experience less than optimal performance.

Reginapats.com and paststore.ca contain links to other third party sites. Queen City Sports & Entertainment Group is not responsible for the privacy policies or content on such sites which you acknowledge and agree in your voluntary choice to use reginapats.com and/or patsstore.ca.

5. Use of Personal Information

The Pats may use your personal information in any of the following ways:

(i)    To provide you with products, services or information that you have requested from the Pats. This would include e-mail newsletter services, contests, mail-order consumer product catalogues, merchandise offers and event information;
(ii)    To manage your season, partial-season or individual event ticket holder or suiteholder account (including sending you ticket information and offers that may be of interest to you), or processing any purchases you have made with us. This will involve disclosing your information to our ticketing service provider;
(iII)    To conduct market research;
(iV)    To administer promotions and contests conducted by the Pats for which you have registered to participate;
(v)    To process customer/fan complaints/feedback.

The Pats may also disclose your personal information to a third party who is:

(i)    Assisting the Pats in providing products or services to you, or with the Pats general administration and business operations (including debt collection);
(ii)    Affiliated with or otherwise related to or part of our corporate group; or

The Pats will protect personal information disclosed to third parties by contractual or other means, stipulating the purposes for which it is to be used and the necessity to provide a comparable level of protection.

6. Accuracy

The Pats will make every reasonable effort to keep your information accurate, complete and up-to-date. In the event that you become aware of errors in your personal information, the Pats would very much appreciate you submitting appropriate notification and corrective information to the Pats. In such an event, the Pats will correct the information in their records and make reasonable efforts to communicate the error to any appropriate parties that the Pats were misinformed.

7. Security and Safeguards

The security of your personal information is important to the Pats. Queen City Sports & Entertainment takes technical, contractual, administrative, and physical security steps to protect the personal information that you provide to us. The Pats instruct our employees with access to your personal information that it is to be used only in adherence with the principles set forth in this Privacy Policy and the laws applicable to the Pats.

In certain areas, such as when you provide credit card information to the Pats, the Pats work to help protect the security of your credit card information during transmission by using industry standard security encryption technology.

You can help protect the security of your personal information as well. For instance, never give out your password, since this is what is used to access your account or registration information. Also, remember to log out of your account and close your browser window when you finish using reginapats.com or patsstore.ca or surfing the Web, so that other people using the same computer won’t have access to your information.

8. Openness

This Privacy Policy will govern and be posted at reginapats.com.

Upon request, a printed copy will be provided, from time to time, to our season and partial-season ticket holders or suiteholders, or other recurring patrons deemed appropriate.

9. Individual Access

The Pats will give you access to the information the Pats retain about you. Upon your request, you will be informed of the existence, use and disclosure of your information. You may verify the accuracy and completeness of your information, and may request that it be amended, if appropriate. Simply send the Pats an e-mail at [email protected] or by mail at the address noted below and the Pats will look after your request.

In certain situations, the Pats may not be able to provide you with access to all of your personal information. For instance, if doing so would likely reveal personal information about another individual or any of the Pats confidential information. In such a case, the Pats will provide you with the reasons for denying your request.

Any information voluntarily provided to the Pats by patrons, such as a complaint, witness statement, or the like, will be held in confidence by the Pats, unless or until such time that the Pats are compelled to produce such information by law or regulatory body, or determines, in its sole discretion, that disclosing such information would be in the public interest.

10. Challenging Compliance

The Pats will investigate all complaints regarding compliance with the Pats Privacy Policy. Resolving such complaints and any concerns related to them is important to the Pats. Even before the Pats became subject to PIPEDA, the Pats were committed to treating our patrons, customers, and vendors with the greatest respect and consideration and with providing the highest level of service. That commitment continues, and now extends to compliance with our Privacy Policy and with PIPEDA. Accordingly, if a complaint is found to be justified, the Pats will take appropriate measures to resolve the complaint including, if necessary, amending our policies and procedures. An individual will be informed of the outcome of the investigation regarding his or her complaint.

11. For More Information

If you have any questions, comments, complaints or suggestions about this Privacy Policy or Queen City Sports & Entertainment Group’s privacy practices, or if you wish to withdraw your consent to our use or disclosure of your personal information for any of the purposes contemplated herein, you can contact our business office at:

1463 Albert St., Regina, SK S4R 2R8
T: (306) 522-7287
[email protected]