Erie Insurance Arena // Game-day guide
A Little Planning. More Hockey.
Your first visit or your fiftieth: find parking, get ready for entry, and know where to turn for help. Everything you need to plan your Otters game night is right here.
01 // Getting here
Parking & Directions
Choose your route and parking before you leave, then allow time to walk to the arena and clear security.
Erie Insurance Arena
809 French Street
Erie, PA 16501
Nearby garage options:
- Erie Insurance Parking Garage, near East 8th & French Streets
- 24 East 8th Street garage
- 25 East 10th Street garage
Check the official guide for current rates and availability. The Erie Insurance and 24 East 8th Street garages are not available during regular weekday business hours—plan ahead for daytime games.
Drop-off & rideshare: near the west entrance, off East 8th Street. Follow event signage and staff directions when you arrive.
02 // Before the doors
Ready for Entry
Have your tickets ready, pack light, and check the latest information for your specific game.
01 // Tickets
Open Your AXS App
Sign in before you travel and confirm your game tickets are visible. Present your ticket in the app for scanning at entry.
If your group is arriving separately, transfer tickets ahead of time where available. Otherwise, enter together.
Charge your phone before leaving home.
02 // Security
Check Your Bag
Guests pass through security screening, and bags receive additional inspection. Bring only what you need.
Review the current bag limits and prohibited items before you travel. Medical necessities and diaper bags have inspection-based exceptions.
03 // Arrival
Give Yourself Time
Check your game announcement for door and puck-drop times. Plan time for parking, the walk to the arena, and security.
For will call, bring photo ID to a box-office window. Need help with your ticket? Ask at the west-concourse box-office windows.
Two things to remember: concessions are cashless—bring a card or contactless payment option. Once you leave the arena, re-entry is not permitted.
03 // Access for every fan
Accessibility & Assistance
Plan any seating or access arrangements in advance so the venue team can help with your visit.
Plan ahead
Seating That Works for You
Accessible seating options depend on the game and availability. Tell the box office what type of seating or accommodation you need when booking.
Contact the arena box office at 814-452-4857 for seating help.
For listening assistance or interpreting services, contact arena administration ahead of your visit at 814-453-7117. See the venue guide for request timelines.
On arrival
Getting Around the Arena
Venue facilities include step-free entry, elevators, and accessible restrooms.
Accessible parking requires a valid disability placard or plate and is first-come, first-served. Spaces are also available in nearby garages; check the venue guide when planning your route.
Ask an entry staff member for assistance or directions to the route that best fits your needs.
04 // Once you are inside
Need a Hand?
Keep these locations and contacts handy throughout your visit.
Fan assistance
Ask the Otters Team
Find the Fan Assistance Center outside Section 110.
50/50 tickets, Chuck-a-Puck, and jersey raffle tickets are all available at the Fan Assistance Center.
50/50 sellers also walk around the rink throughout the game.
Not sure where to go? Ask an arena staff member.
First aid
Medical Assistance
The First Aid room is just behind Section 214.
For an urgent concern, alert a staff member immediately.
Lost & found
Left Something Behind?
During the game, ask staff for directions to the administration office.
After your visit, contact arena administration at 814-453-7117.
Otters Den
Find the Otters Den team store behind Section 216.
Your game-night checklist
One Last Check.
- Confirm the game date, puck drop, and announced door time.
- Open your tickets and charge your phone.
- Choose parking or a drop-off plan.
- Check your bag against the current venue policy.
- Bring a card or contactless payment option for concessions.
- Contact the venue ahead of time for any access arrangements.
Game-specific announcements and venue guidance may change. Before travelling, check parking information, the security and bag policy, and accessibility information from Erie Events.