HIRING: Account Executive, Ticket Sales and Service
Position Overview
The Account Executive, Ticket Sales & Service, is responsible for achieving yearly revenue targets for Niagara IceDogs ticket packages, including full and partial season tickets, group sales, premium sales, and game day sales, as required. The Account Executive will assist with servicing these accounts as necessary and be able to contribute to building the strategy for the ticket sales team. This role will include outbound and inbound sales execution to maximize revenue associated with all products and will include outbound sales efforts to local companies, community groups, sports associations, and individuals.
This role pays an annual salary of $40,000-$45,000 CAD and is eligible for additional incentive compensation.
Key Responsibilities
- Assist with game-day responsibilities, client hospitality, and fan experience initiatives
- Meet or exceed established monthly and/or yearly goals for full and partial season tickets, group and individual game sales, as well as servicing these accounts, as necessary.
- Use all forms of selling practices to ensure success, including but not limited to cold call prospecting, social selling, email communication and in-person meetings.
- Handle inbound and outbound sales prospecting from all customer groups – new and former customers, corporations, community groups, as well as sports associations for all ticket products.
- Participate in outside networking events to gain additional business & develop relationships with new customers.
- Establish professional relationships to create repeat business and superior customer service.
- Maintain complete and accurate records for customers.
- Work home games to assist ticket sales promotional programs, as necessary.
- Handle special projects related to the department as assigned.
- Perform other duties and responsibilities as assigned.
- Collaborate across all departments, to ensure alignment of program execution.
- Enter all pertinent prospect and customer information in CRM platform for efficient reporting and historical data purposes.
- Maximize relationships with clients to identify new revenue opportunities.
- Design, present and execute proposals to prospective clients and referrals.
Qualifications
- Bachelor’s degree in a related field or a combination of related education and work experience.
- 1-3 years of sales/service or related experience preferred.
- Professional demeanour and positive attitude with a demonstrated passion for working with people.
- Proven ability to meet or exceed sales goals and performance metrics
- Excellent written and verbal communication skills.
- Experience with CRM and ticketing platforms is considered an asset
- Ability to work independently and within a team environment.
- Ability to work flexible hours including evenings, weekends, and holidays.
- Legally authorized to work in Canada.
What We Offer
- Opportunity to grow within the sports and entertainment industry
- Benefits: Health & Dental, and Paid Time Off (vacation days, sick days, and statutory holidays as per ESA guidelines).
How to Apply
Expected Start Date: Tuesday, June 30, 2026
If interested in this position, please email your cover letter and resume to [email protected] no later than Sunday, May 31, 2026
In your application, please disclose your name and the position in the Subject line of your email (ex. Firstname, Lastname, Account Executive, Ticket Sales & Service).
Tracey Findlay
Director of Business Operations
Niagara IceDogs Hockey Club
